About Us
Built by People Who Know the Work
Ajira 360 was founded by call centre professionals who have run operations from the inside — not investors looking in from the outside.
Our Story
Seven Years on the Floor Before Day One
Our story
Ajira 360 was founded by professionals with more than seven years of hands-on call centre operations experience — managing agents, building quality programmes, and answering to clients when numbers slipped. We started this company because we saw the same gap over and over: US businesses that needed reliable customer operations, and outsourcing partners that promised enterprise polish but delivered staffing-agency indifference.
Our mission is simple: deliver world-class customer operations for US businesses through a Kenya-based team — with the discipline of a large operator and the accountability of a partner whose founders still read the QA scorecards.
The name says what we do. Ajira is the Swahili word for employment and productivity. 360 is the complete service loop we run around every customer interaction — nothing dropped, nothing out of view.
Two entities.
One accountable partner.
360 Logistics and Accommodations LLC
Incorporated in Delaware, USA. Holds your contract, invoices in USD, and gives you US jurisdiction and accountability.
360 Ajira KE Limited
Registered in Kenya. Runs the delivery centre at Trio Complex, Nairobi — the agents, the floor, the operation.
Backed by Zerxis Limited
Our cloud telephony infrastructure is operated in partnership with Zerxis Limited, a specialist cloud telephony provider in Nairobi.
Leadership
The People Accountable to You
Full leadership profiles are being finalised — what will not change is that the founders stay personally involved in every engagement.
Leadership
Victor Gomia
Co-Founder
Title to be confirmedEmmanuel
Co-Founder
Title to be confirmedWhat We Stand For
Commitments We Make to Every Client
Our commitments
Honesty over hype
We are an early-stage company with experienced operators. We will always tell you what we can do — and what we cannot yet.
Numbers you can audit
Every claim we make in reporting is backed by call recordings and raw data you can inspect at any time.
Careers, not churn
We invest in agent development and meaningful employment — because stable teams are what deliver stable service.
Want to know who you would be working with?
Book a discovery call — you will speak with the people who run the operation, not a sales layer.