Your Customers.
Unified.
Protected.
360 Ajira delivers professional call centre operations and workforce solutions for US businesses that demand reliability, empathy, and measurable results.
- US-registered
- Kenya operations
- 24/7 coverage
- 7+ years experience
- Live operations
- 0/7
- Live Operations
- Years of industry experience
- 0+
- Years Experience
- 360 degree customer view
- 0°
- Customer View
Trusted by businesses across the United States
Client logos published with permission as engagements go live.
What We Do
Services Built for US Business
We handle every touchpoint of your customer journey, from inbound resolution to outbound growth, with trained agents and proven processes.
Our services
Why Kenya
The Advantage Behind Our Delivery Model
Kenya is one of the fastest-growing BPO destinations in the world — and US companies are taking notice. Here is why the delivery location works in your favour.
Why Kenya
Figures reflect published industry data for the Kenyan BPO sector. Engagement-specific numbers are always provided during scoping — we do not quote averages as promises.
English-first talent
English is Kenya's language of education, business and government. Agents are not working in a second language — they were schooled in it.
Time zone that works twice
Nairobi runs 7–8 hours ahead of US Eastern. Kenyan afternoon shifts cover US mornings live, and standard night shifts cover the full US business day — making genuine 24/7 coverage an ordinary rota, not a premium.
Deep graduate pipeline
Kenyan universities graduate tens of thousands of students each year into a job market where BPO roles are sought-after careers, not stopgaps (industry data).
Meaningful cost savings
Fully-loaded agent costs typically run 50–70% below comparable US domestic operations (industry data) — savings we pass through without cutting the quality that makes them worth having.
Clear, neutral accent
Kenyan English is consistently rated among the most neutral and intelligible for US customer interactions — conversations flow without the friction that erodes satisfaction scores.
Serious infrastructure
Multiple international submarine fibre routes land in Kenya, and Nairobi's technology ecosystem is one of Africa's most developed — with redundant connectivity and power backup as standard practice for BPO operations.
Why Ajira 360
Your Competitive Advantage
We are not a directory of agents. We are an operational partner that guarantees 360-degree coverage across every customer interaction.
Why Ajira 360
US entity, US contracts
You contract with 360 Logistics and Accommodations LLC, a Delaware company — US jurisdiction, USD invoicing, US accountability. Delivery runs through our Kenyan operation.
Enterprise-grade processes
Documented call flows, escalation paths, QA rubrics and change control from day one. We run the discipline of a large operation at the speed of a small one.
Ready-to-deploy agents
We maintain a trained agent pool so your service starts in weeks, not after a quarter-long hiring and onboarding cycle.
SLA-backed commitments
Answer rates, quality scores and reporting cadence are written into your agreement with defined remedies — not described in a sales deck and forgotten.
Reporting included
Weekly and monthly performance reporting is part of every engagement, never an upsell. You will always know exactly how your operation is performing.
How We Work
From First Call to Go-Live
A defined four-step path from discovery to live operations — so you always know where you are and what happens next.
How we work
- 01
Discovery call & needs assessment
We learn your business, your customers, your volumes and your pain points — and tell you honestly whether and how we can help.
- 02
Solution design & SLA agreement
You get a written proposal: team structure, hours of coverage, technology approach, KPIs, pricing, and the SLAs we will be held to.
- 03
Agent training & onboarding
We recruit or assign your team, build a client-specific curriculum with you, and certify every agent against your quality rubric before they take a single live call.
- 04
Go-live & ongoing reporting
Launch with close monitoring, then settle into the rhythm: scheduled reporting, QA calibration, and regular reviews with a named account contact.
Who We Serve
Industries We Understand
Sectors where customer communication is mission-critical — and where our operational discipline earns its keep.
Industries
Questions
Answers Before You Ask
The questions US operations leaders ask us first.
Frequently asked questions
Ready to transform your customer experience?
Tell us about your business. We respond within one business day — with substance, not a sales sequence.